At EDClinicUK, we want every customer to shop with complete confidence. Please review our straightforward refund guidelines outlined below.
1. No Returns on Opened Products
For hygiene and safety reasons, we are unable to accept returns or issue refunds for any products that have been opened or used.
2. Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours and include your order number along with a clear photo of the issue. After reviewing the details, we will arrange a replacement or provide a refund where appropriate.
3. Unopened Items
Unopened products may be eligible for return within 14 days of delivery. To qualify, items must remain in their original, sealed packaging. Return postage costs are the responsibility of the customer unless the item was dispatched in error.
4. Non‑Refundable Items
The following items are not eligible for return or refund:
- Opened or used products
- Clearance or sale items
- Products that have been damaged due to misuse
5. Refund Processing
Once your return has been approved and received, your refund will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.
6. Contact Us
For refund requests or any questions regarding our returns process, please contact us at sales@edclinicuk.co.uk.